Return Policy

At Vibriora, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below.

1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:

The return request is made within [14/30] days of the delivery date.

The item is unused, in its original condition, and in the original packaging.

You have a valid proof of purchase (e.g., receipt or order confirmation).

Returns that do not meet these conditions may be rejected or subject to a restocking fee.

2. Non-Returnable Items
The following items are non-returnable:

Used or damaged products not due to manufacturing defects

Items returned without original packaging or accessories

Gift cards or promotional items

Clearance or final sale items (if marked as such)

3. How to Initiate a Return
To initiate a return, please follow these steps:

Contact us at support@vibriora.com with your order number, reason for return, and relevant photos (if applicable).

Wait for return authorization and detailed instructions from our support team.

Ship the item to the address provided in the return instructions.

Note: Return shipping costs are the responsibility of the customer unless the item is defective or sent in error.

4. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, a refund will be processed to your original payment method.

Refunds may take 5–10 business days to appear, depending on your payment provider.

We reserve the right to issue partial refunds for:

Items not in their original condition

Returns received beyond the return window

Incomplete or damaged packaging

5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at support@vibriora.com within [7/14] days of receiving your order.

6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. Include clear photos of the damage or issue, and we will arrange a replacement or refund at no extra cost to you.

7. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:

📧 Email: support@vibriora.com